The Wedding Wardrobe - Terms and Conditions

Money back Guarantee
If you are not completely satisfied with your purchase, simply return it within 7 days of receipt and we will happily refund your card or offer a replacement item.
Special orders cannot be exchanged unless deemed to be faulty. This includes all shoes that have been dyed, veils, posy bags and gowns that have been made to order. All credits will be reimbursed to the card that was charged on purchase with no exceptions.

Delivery Charges
We endeavour to keep postage and packing charges to a minimum. These are calculated on overall weight and world zones. Please check the price of your P&P from your basket before proceeding to the checkout. It is in your own interests to make multiple purchases at the same time to minimise this cost - expected delivery on these orders will be as per the item with the longest lead time. Please refer to Delivery times in the Help menu

Delivery
All items are delivered via recorded delivery (UK) or via "Airsure" - signed for worldwide. This system allows for the electronic tracking of all items despatched.
All expected delivery times given are estimates, and do not form part of any contract. We aim to despatch most goods to you within 3 weeks of order (Except gowns). If your "required by" date is less than this, urgent orders can be accommodated to be despatched within 3 weeks, but will require authorisation from Customer Services, and will be subject to a £10 surcharge.
Please note that any goods found to be faulty upon receipt will be replaced, but time must be allowed for the returned goods to arrive back to us before replacement goods are despatched. It is therefore your responsibility to allow ample time prior to your wedding for contingencies.

Address Requirements
We will not ship to a PO Box number. It is your responsibility to ensure that the delivery address given is a deliverable one. If a flat or apartment, then the flat number and building number must be clearly stated.
An e-mail address is essential so that we can:
a) Confirm your order and expected delivery date.
b) Inform you when your order has been despatched and issue an on-line tracking number with instructions.

Non- Deliverable Items
If any item fails to be delivered because of a fault given in the address submitted on order, shipping costs will not be reimbursed, and we will not be held accountable for late delivery.
If an item is returned to us because it has not been delivered / collected from the Post Office then re-shipping costs will be charged to re send the item.

Customs/ Import Duties
Any duties payable are the sole responsibility of the client. We will not pay any fees relating to import tariffs.

Returns Policy
Upon receipt, it is your responsibility to check for faults immediately. If you are not totally satisfied with your goods you must contact us within 2 days of receipt of order to gain an authorised returns code. The goods must then be despatched to us within 5 days. The cost of returning goods lies with the client, unless faulty, when those goods will be exchanged free of charge.
Upon receipt of the returned items, the delivery charges of faulty goods will be credited to the client's charge card, and replacement goods despatched. Please allow 28 days from receipt of returned goods for replacement goods to be re-shipped.
We reserve the right to charge a re-stocking fee of 15%.
Refunds or exchanges will be only be authorised for goods returned in their original condition and packaging.
No refunds or exchanges will be given for goods that have been worn, damaged or soiled. Please note that particular care must be taken when trying on shoes. No shoe returns will be accepted with scuffmarks, toe imprints or scratches to the soles.

How to return an item
Please contact cutomerservice@weddingwardrobe.co.uk or telephone 01773 535885 and inform us of your wish to return the item. Repackage the item(s) with the original packaging and paperwork and send to:
The Wedding Wardrobe,
6 The Hollies,
Eastwood,
Nottingham,
NG16 3BT,
ENGLAND.

We recommend that you return items via a "recorded delivery" means so that proof of despatch and receipt can be obtained. We will accept no responsibility for returned goods lost in transit.

Security Policy
All information given on this website is held by HSBC and is not divulged to us. All payments are made via the secure server HSBC Bank. All payments are authorised with MasterCard and Visa prior to despatch of goods.
Full payment for goods and postage will be debited from your card upon submission of your order. you must always quote your billing address for delivery on your order to help keep frud to a minimum. Any other address will result in your payment being refused by the bank.
Any payments suspected to be fraudulent, will be subject to further investigation and will be reported to the relevant authorities.

Cancellations
Cancellations must be received in writing or via e-mail within 7 days of order. Thereafter all orders will be considered a legally binding contract and subject to these terms and conditions.

We hope that you have found this website interesting and useful, and that you feel you can recommend us to your friends, family and colleagues. If you sould like to make any comments or be added to our Bride's Gallery please contact us.
Thank you for shopping with The Wedding Wardrobe!